IT Manager Plus

IT Manager Plus is our Small Business IT support package for firms with 5 to 75 computer systems based in the United Kingdom.

sme it supportLike all our Computer Support packages IT Manager Plus is feature rich and has been designed to reduce security risks and ensure increased system availability giving business owners complete peace of mind that their systems are safe and secure.

 

IT Manager Plus is made up of the foundational features in IT Manager Basic and also benefits from Network Support, ISP Management, Domain Management and more frequent security and backup monitoring.

Detailed Package Features

support calls  Helpdesk Features
  • Available Monday to Friday, 9am-5pm
  • 24 Hours access to logging faults
  • No call centres
  • Direct Access to Qualified and Experienced Engineers
  • UK Based Engineers
  • Personable Approach
Helpdesk Support  Hardware & Software
  • Desktop PCs Supported
  • Laptops Supported
  • Servers Supported
  • Networking Equipment Supported
  • Printer Connectivity
  • Internet Connectivity
  • Windows Operating Systems
  • Microsoft Office
  • Sage Installation, Configuration, Backup, Restore
  • Pegasus Installation, Configuration, Backup, Restore
  • Opera Installation, Configuration, Backup, Restore
  • E-mail, Microsoft Exchange, SMTP & POP
  • Anti Virus, Anti Spam, Firewalls
Helpdesk Support Remote Support
  • Telephone Support
  • Remote Assistance over the Internet
  • Direct Connection to your PC or Server
  • Secure 128bit encrypted support sessions
  • Unique ID and Password to connect
engineer Maintenance
  • Virus Removal
  • Spyware Removal
  • Malware Removal
  • Windows Operating System Rebuilds
  • System Health Check Options available on request
info IT Procurement
  • Hardware Selection
  • Software Selection
  • Application Testing
  • Equipment Sourcing
  • Discounted Pricing on all Hardware& Software
windows supportPatch Management
  • Identification of Critical Software Patches
  • Installation of Software Patches
  • Documenting Client Patch Levels
  • Backup Software Patching
  • Anti Virus Software Patching
  system logsVirus Monitoring
  • Server Security Audit Log Analysis
  • Client Audit Log Analysis
  • Network Virus Sweeps, Detection and Removal
  • Network Spyware Swwps, Detection and Removal
  • Network Malware Sweeps, Detection and Removal
 backup checks Backup Monitoring
  • Backup Log analysis
  • Backup fault identification
  • Backup fault resolution
  • Daily and Weekly management options available
  • Audit form completion
 Mobile Email Support
  • Microsoft Exchange
  • Microsoft Exchange Webmail and Active Sync Support
  • Mailbox Management and Maintenance
  • SMTP & POP Services to PCs and Mobiles
  • Blackberry Server Installation and Support
  • iPhone, Blackberry, HTC, Nokia, Samsung handsets
  • Windows Mobile Support
 computer network  Network Support
  • Draytek ADSL Modems and Routing Equipment
  • Firewalls
  • Ethernet Network Switches
  • Wireless Access Points
  • Wireless and Ethernet Network Bridges
 communication ISP Management
  • 3rd Party Management with ISP, including BT
  • Assisted Diagnostics
  •  Filter Replacement Testing
  • ADSL Router Replacement Testing
 DNS Management Domain Management
  • Domain Name Renewals
  • MX Record Configuration and Troubleshooting
  • DNS Management

online quoteOur computer support team can deliver everything you would expect from your own IT department for a fraction of the cost.

Outsourcing your IT systems to Simtech is quick and easy, you can pick up the phone and call 0845 5441 589 or alternatively you can use our Online Quote Calculator that will give you an accurate price for your support cover based on the information you provide.

All quotes are valid for 30 days.

 

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