Privacy
We are Simtech-IT Ltd, a UK limited company registered in England and Wales at The Bristol Office, 2nd Floor 5 High Street, Westbury on Trym, BS9 3BY, Registered Company Number 07077048. In this document Simtech-IT Ltd will be referred to as “we”.
This Privacy Notice is designed to help you understand everything you need to know about the what, why and how’s of our data gathering and processing operations, and what your legal rights are as an individual.
We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and we will keep you informed if there are any changes to the way we process your personal data in the future, before making them.
Simtech-IT takes its responsibilities to protecting your data very seriously and we do advise you get to know our practices – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us using the details below.
Why do we collect personal data?
The information we collect from Customers, Prospects or Job applicants is done so for the following purposes:
- To fulfil any contractual obligations
Simtech-IT is required to process your personal data for the purpose stated above in order to deliver on the terms of a contract between us and yourself, or it may be to deliver on the terms of a contract that is not yet in place but where there is an intention that it soon shall be. Our lawful basis for processing this data is contractual necessity.
Legitimate Interests
Simtech-IT will process your personal data for certain legitimate business interests which may include the following:
- To provide you with information about services you are interested in,
- To improve the quality of the services we offer, and to better understand our customers’ needs,
- To inform you of other goods and services we provide, or offers that may interest you,
- To request feedback and reviews,
- To allow us to understand the scale and range of our customer base,
- To improve out website so that content is delivered more efficiently
Where we are processing your data for the above reasons we shall always hold your data rights paramount. You have the right to object to this processing if you wish, more details can be found below on objecting to processing.
If we don’t have it, we can’t work with it…
It’s always your choice on whether to provide personal data of course, if you decide that you don’t want to provide us with your personal data then in turn we will not be able to provide for you our services.
Who will we share your information with?
In order to achieve the above stated purposes for which we will process your personal data, we may need to share this information with various third-party data processors necessary to achieve those purposes
Simtech-IT will never share your personal data with third-parties that intend to use it for their own purposes,
Where is my data going to be kept?
Simtech-IT will not transfer your personal data to any country outside the list of countries approved by the EU Commission as having appropriate safeguards for data transfers.
How long will we keep your data for?
We will process your personal data as long as any contract that is in place between you and the Simtech-IT is in effect, or until the purposes for which the data was originally gathered have become irrelevant.
Your Rights, Our Responsibility
There are several rights granted to you immediately upon providing us with your personal information; we’d like you to know that at Simtech-IT we take your rights as a Natural Person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with all the relevant details of what those processing operations are.
If you would like access to the personal data we have about you, we ask that you contact us by using any of the contact detail below.
The Right of Erasure (‘Right to be Forgotten’)
You have the right to request that we erase all personal data we have about you, and we must respond to that request without undue delay. There are some conditions that apply with this right, but we will make every attempt to respond to a ‘Right to be Forgotten’ request within 30 days or receiving it.
The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Restriction
You have the right to have us restrict the processing of your personal data and ensure that processing only takes place with your consent or for legal purposes.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
The Right to Portability
This is a legal right afforded to you that most companies already provide; it basically states that if you request it, we must pass on all of the details you have given to us to another provider of your choosing.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Simtech-IT to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or anyone of the other reporting methods listed on their website – https://ico.org.uk/concerns
Our contact details
If you wish to get in touch with Simtech-IT to speak with our data protection representative, please use do so using any of the below contact details:
Simtech-IT
Lakeside Offices,
Thorn Business Park,
Rotherwas,
Hereford
HR2 6JT
T: 0330 223 5120
@: sales@simtech-it.com